Shipping policy

12 Strikes Apparel Shipping Policy

 

This policy outlines the fulfillment and shipping process for your custom-printed apparel.

 

1. Order Fulfillment Time (Production)

Since all of our t-shirts are custom-printed using the DTF process and made-to-order, every purchase requires a quick production phase before shipping.

  • Production Time: Orders are typically processed, printed, and prepared for shipment within 2 to 4 business days (Monday–Friday, excluding holidays).

  • Definition: Fulfillment time is the period from when your order is placed until it is packaged and transferred to the shipping carrier.

 

2. Shipping Rates and Service

Shipping rates are calculated at checkout based on the total weight and destination of your order.

  • Service: All domestic orders ship via Standard Flat-Rate Shipping which includes tracking. This service often uses a hybrid model, leveraging a primary carrier for transport and the USPS for final delivery.

  • Estimated Rates (Contiguous US - T-Shirts/Lightweight Apparel):

    • First Item: Approx. $4.99

    • Each Additional Item: Approx. +$1.50

    • Note: Exact shipping costs are calculated automatically at checkout.

  • Shipping Costs: The final, exact shipping cost will be displayed before you complete your purchase.

 

3. Estimated Delivery Timeline

Total time until delivery = Fulfillment Time (2–4 Business Days) + Transit Time.

Shipping Method Estimated Transit Time (After Fulfillment)
Standard Flat Rate Typically 3–5 Business Days

Please Note: Transit times are estimates provided by the carrier and are not guaranteed. Unexpected carrier delays, weather, or holiday volume may affect the final delivery date.

 

4. Shipping Confirmation and Order Tracking

  • You will receive a Shipping Confirmation Email containing your tracking number once your order has shipped.

  • Tracking Updates: Due to the hybrid shipping service often used, tracking updates may sometimes be slow or delayed until the package reaches your local post office. If you notice a lag in updates, please check your tracking on the primary carrier's site and the USPS site.

 

5. Risk of Loss and Package Issues

This section is vital for protecting our business liability:

  • Transfer of Risk: As stated in our Terms of Service, the risk of loss passes to you, the customer, once the tracking shows the item has been delivered to the shipping carrier.

  • Lost/Stolen Packages: 12 Strikes Apparel is not responsible for packages marked as "Delivered" but not received by the customer. If this occurs, the customer must contact the shipping carrier (e.g., UPS, USPS, FedEx) directly to file a claim. We cannot replace items lost due to theft after confirmed delivery.

 

6. Incorrect Shipping Information

  • The customer is responsible for ensuring the shipping address is entered correctly at checkout.

  • If the package is returned to us (or our facility) due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of reshipment.

 

7. International Shipping (Duties and Taxes)

  • The customer is responsible for any customs duties, tariffs, taxes, and brokerage fees levied by their country. These charges are not included in the shipping cost paid at checkout.

  • We cannot predict or control these fees. If an international package is refused by the customer due to unexpected customs fees, the order is not eligible for a refund.