Refund policy

12 Strikes Apparel Refund Policy

1. Our Commitment to Custom Quality

At 12 Strikes Apparel, every T-shirt is custom-printed using the Direct-to-Film (DTF) process immediately following your order. Because each item is unique and made-to-order, we have a strict "All Sales Are Final" policy. We encourage all customers to read the product description, review the size chart, and confirm their order carefully before completing the purchase.

2. Non-Refundable Items and Situations

We do not offer refunds, returns, or exchanges for the following reasons:

  • Sizing Issues: The customer ordered the wrong size. Size charts are provided on every product page and must be consulted prior to purchase.

  • Buyer's Remorse: The customer simply changed their mind or no longer wants the item.

  • Color Discrepancy: Slight variations in color between the digital image on your screen and the final printed product (due to monitor settings or DTF process variance) are not eligible for refund.

  • Customer Damage: The print or garment was damaged due to improper care (e.g., washing in warm/hot water, ironing the print, or tumble drying on high heat).

  • Shipping Delays: Once the item is with the carrier (as per our Terms of Service), shipping delays are outside of our control and do not qualify for a refund.

 

3. Eligibility for Refund or Replacement (Business Error)

We only accept returns or provide replacements/refunds for errors made directly by 12 Strikes Apparel. If your product meets any of the criteria below, please contact us immediately:

Error Type Action Required
Manufacturing Defect The garment arrived with a verifiable fault (hole, tear, or significant seam defect).
Incorrect Item Sent You received a shirt design, size, or color garment that does not match your order confirmation.
Print Error The DTF print is noticeably misaligned, peeling upon arrival, or has a clear and significant printing error.

 

4. How to Report an Eligible Error

If you believe your order qualifies for a refund or replacement under Section 3, you must follow these steps:

  1. Report Immediately: Contact us via the contact link on our website within 7 calendar days of the delivery date (as confirmed by the tracking number).

  2. Provide Evidence: You must include your Order Number and attach clear, high-resolution photographs of the defective item and the packaging/label showing the size tag.

  3. Resolution: If we verify the error is on our side, we will typically issue a replacement or a refund to your original payment method. We generally do not require the faulty item to be shipped back, which saves both time and cost.